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In 2011, the IT outsourcing industry was marked by smaller deals, leery customers, profit-squeezed IT service providers and a lot of cloud computing talk. Much of that could continue next year, but as our 12 predictions for 2012 indicate, you can expect some new IT outsourcing developments--maybe even a few firsts.
The IT outsourcing industry in 2011 was largely marked by smaller deals,
hesitant customers, profit-squeezed providers and a whole lot of
talk—but not as much action—on the cloud computing front.
Much of that could continue through the New Year—the economic uncertainty behind last year's sourcing trends
is unlikely to lift until the latter part of the year. Nonetheless, the
next 12 months will bring with them some new IT outsourcing trends and
maybe even a few firsts. Following are 12 predictions from
forward-looking outsourcing observers.
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