Maintaining the network. Ensuring remote users have access to resources. Updating virus definitions. Troubleshooting email problems. Any number of IT issues can arise on a daily basis.
So does it make sense for small businesses to hire a full-time IT staffer or outsource their IT needs? That depends. Weighing the pros and cons in both scenarios can help determine which option is likely to best serve small businesses.
In-House IT Support: Pros
Easy access: A tech support person on staff can address issues immediately. Other clients won't be competing for your IT staffer's time, though there may be other departments doing so.
