When outsourcing was first proposed as a viable business option a few years ago, it was confined to the world of information technology alone. Businesses turned to IT outsourcing to reduce operating costs, focus on their core competence and to accelerate business processes. As it produced the desired results in IT, other departments such as human resources, finance and even information began flirting with the idea.
In the light of changing technological, information and commercial environments, all sectors focused on maintaining their market share. Outsourcing, offshoring and shared services looked promising for areas such as learning, research, information management and data mining to help companies have a competitive edge.
