A new report from Ovum, a global analyst and consulting company, says that software development expertise is becoming more important for Business Process Outsourcing (BPO) services providers as the cost reduction benefits from staff offshoring beginning to fade.
“The extensive use of low-cost offshore resources by all BPO providers is serving to level the playing field across the market. Software development is the new battleground for BPO services providers who wish to differentiate their services,” says Samad Masood, IT Services senior analyst for Ovum.
In his report for Ovum titled, “The role of proprietary software in BPO”, Masood highlighted the increased use of software development in support of BPO services provision.
