The current economic crisis may push more Australian jobs overseas as offshore outsourcing becomes ever more attractive, a new study has found.
Conducted by research company Callcentres.net and commissioned by outsourcing services provider Convergys, the Business Process Outsourcing Study argues that attitudes to outsourcing have changed as a result of the global financial crisis.
According to Callcentres.net managing director, Catriona Wallace, increased pressure to cut costs, retain customers and increase revenues were causing Australian large and medium enterprises to re-evaluate their approach to outsourcing.
