As organizations worldwide strive to control costs, one of the significant initiatives for them is offshoring the management of their IT infrastructure—that is a straight saving for them. With almost 80% of all Infrastructure Management Services (IMS) activities expected to be done remotely in the not too distant future, Remote Infrastructure Management (RIM) is touted as the ‘Third Wave of Outsourcing’. This, of course, presents a huge opportunity to those in the business of IMS in India, who had witnessed an interesting phase during 2008, marked by a reduction in IT spending and focus on increasing efficiencies.
In a decade that has been a witness to noteworthy development in the field of IMS, the 2008 gained significance on account of dynamic markets trends—moving towards consolidation, green IT, adoption of Software as a Service (SaaS) / open source and alignment efforts towards ITIL v3. This apart, the need for RIM has increased significantly, as IT managers have found value in getting work done from an offshore location.
