More companies are expected to outsource some consumer debt management and recovery operations, even though the credit crunch hasn’t impacted the industry so far, research has revealed.
More than a quarter of respondents (26 per cent) to a survey sponsored by outsourcer Firstsource said they had not been affected by the declining economic environment.
Over half (53 per cent) of the 1,000 consumer debt managers surveyed also reported that they had monitored only minimal impact.
However, debt managers do expect to outsource to specialist collections and recovery agencies to increase their collections levels, reduce defaults, and lower their costs.
