The outsourcing industry has experienced considerable change during the past few years. At a global level, demand for outsourcing generally remains robust as new contracts are signed, and old ones renewed or renegotiated. But in the more mature European markets, and particularly in the US, the shape of demand is changing.
IT managers’ increased experience in outsourcing, and the emergence of viable offshore alternatives for operational services, means more and more companies searching for greater benefit through sourcing strategies, with contracts structured in a more value-oriented way.
