The global business process outsourcing (BPO) market continues to strengthen relative to the more mature IT outsourcing market and is forecast to reach US$450 billion by 2012, according to a June report entitled "Global BPO Market Forecast: 2008-2012" from BPO analyst firm NelsonHall.
Within this massive outsourcing market exists a relatively small $500 million niche market for ORM software tools from emerging players like governance solutions provider Enlighta and SMB (small and medium-sized business) accounting outsourcing specialist RealTime Bookkeeping.
"The big trend is that companies are realizing they need specific solutions to address their outsourcing challenges and that BI (business intelligence), data management, spreadsheets, BPM (business process management) and ERP (enterprise resource planning) systems do not do that," said James S. Diggs, vice president of strategy and business development for Janeeva.
