The first step to successful offshore operation is to formulate a solid and feasible outsourcing strategy. In order to achieve this, the organisation must address a number of key questions. The process is not easy as often different interest, at management level, collide. Outsourcing also means internal reorganisation, rationalisation of processes and resources in order to achieve a number of goals. But the process will almost certainly touch employees, their employment status or benefits. Clear and honest communication is of paramount importance.
Know yourself
What do you do well? What are your key competences? What is your core business?
What are your, strengths and weaknesses?
What does your customers want?
