Businesses throughout the United States have turned to outsourcing such processes as contact center operations to overseas providers in an effort to save money on customer service operations. As this move has proven to be significantly profitable for some, the trend continues.
In its latest forecast of the global business process outsourcing market, “Global BPO Market Forecast: 2008 – 2012,” BPO analyst Firm Nelson Hall provides a comprehensive forecast of business process outsourcing (BPO) services globally by service line and geography.
According to the findings in this report, the BPO market continues to strengthen relative to the more mature IT outsourcing market and its forecast to reach $450 billion by 2012.
