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Over the last few years it has become increasingly difficult to find and recruit personnel for the outsourcing industry, especially for Business Process Outsourcing (BPO)
Over the last few years it has become increasingly difficult to find and recruit personnel for the outsourcing industry, especially for Business Process Outsourcing (BPO) and call centres.
This is why American-based Computer Generated Solutions (CGS), one of the main software, IT services and outsourcing providers on the local market, has chosen Brasov as the location for its second call centre in Romania.
"The most important element in the services industry is people. So far, we have not had to deal with a shortage. We are able to find qualified staff, in particular because we have a range of jobs on offer, both outsourcing and technical jobs," Phil Friedman, president and CEO of CGS, told ZF.
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