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IDC has warned service providers to be vigilant for the remainder of this year as the research firm predicts a number of renegotiations within outsourcing contracts will be conducted under the radar.
A recent report titled 'Why are Organisations Signing Outsourcing Contracts with Renegotiation in Mind?' found that during rebid cycles in 2007, 55 to 60 percent of outsourcing contracts in Australia were renegotiated.
This was due to organisations and service providers putting in measures to define clear outcomes from an outsourcing relationship, said Aprajita Sharma, IDC research manager outsourcing and BPO.
“There is still a general perception that expectations on the scope and levels of service delivery are not being met," she said.
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