Your company just cleared its first hurdle by deciding to outsource software development, its customer-care call center or financial business processes to an offshore location. Now where do you go? Who do hire? How do you connect from there to here?
None of these questions is easy to answer, but we'll try at least to point you in the right direction by citing the experiences of software developer Synygy, which has made a significant shift to offshore outsourcing since 2002. The Conshohocken, Pa., maker of enterprise incentive management software now supports about a quarter of its 450 employees in offices in Romania and India.
