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Contact center outsourcing continues to be a viable market as organizations are recognizing the benefits that customer and company interactions
Contact center outsourcing continues to be a viable market as organizations are recognizing the benefits that customer and company interactions deliver to the company overall. And, while the outsourcing industry continues to enjoy growth, it is the offshore outsourcing industry that is experiencing significant expansion.
According to the Everest Research Institute, this market has grown rapidly to a US$55 billion opportunity today. By contrast, the offshore contact center market is in a phase of rapid growth. Key regions such as India, the Philippines and Central and Eastern Europe are experiencing growth rates in the range of 25-60 percent CAGR compared with 10-12 percent for global contact center outsourcing over the last three years.
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