Let us look back and yearn for the days when technology management was plain and simple – you either managed systems in-house or outsourced technology to an external service provider.
Such simplicity is now very last millennium and technology leaders are bombarded with sourcing options. But which trends are simply created by hype-loving industry analysts and marketing specialists?
Well, to start with there was standard IT outsourcing, where non-core technology operations are managed by an external supplier.
The term IT outsourcing dates from the 1980s and was complemented in the mid-1990s by business process outsourcing, when users began to externally manage white-collar, management functions.
