Outsourcing will continue to be a promising venue for organizations seeking streamlined operations without significant overhead. This is true not only for contact center operations, but other back office and front line tasks that can be assigned outside of the organization in order to promote efficiency and lower overall costs.
The International Association of Outsourcing Professionals (IAOP) recently released its predictions for the coming year. Key trends that the organization has identified include socially responsible outsourcing, global competition for talented employees and a power shift among outsourcing players.
IAOP Chairman Michael Corbett and Managing Director of Thought Leadership Jagdish Dalal identified the top five outsourcing developments to watch for in 2008. These developments include socially responsible outsourcing; increase in demand for outsourcing professionals; global talent wars; power shifts from dominant players; and globalization.
