Contact center outsourcing for many companies is the optimal strategy to contain costs while meeting customer service and interaction needs. For those companies that have implemented strategies to keep those contact centers as close to shore as possible, Latin American and the Caribbean have proven to be prime locations.
According to Datamonitor, these locations will deliver strong growth in contact center outsourcing through 2008. The market itself is sized in terms of total agent positions and call centers and is divided into thirteen vertical markets.
Outsourcing itself is divided into twelve vertical markets as Datamonitor focuses on the promoters and inhibitors of domestic and offshore outsourcing.
