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The demand for outsourcing services remains strong and outsourcing continues to be a buyer’s market that allows clients to request improvements in service levels and sat.
The demand for outsourcing services remains strong and outsourcing continues to be a buyer’s market that allows clients to request improvements in service levels and sat. The results of a new survey of buyers indicate that quality remains a big concern for companies using offshore service providers. The research also found that buyers continue to experience numerous challenges with the IT providers and are unable to realize all the benefits associated with IT Outsourcing (ITO). The biggest gap between benefits sought and realized was found in hard-to-measure areas, such as innovation, speed and flexibility.
According to the survey results, the level of satisfaction with ITO is moderate across the general IT functions with "somewhat satisfied" the most popular choice. Buyers are particularly concerned with quality issues, missed deadlines and cost overruns.
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