At this year’s Services and Sourcing Forum in Nice, Forrester recommended six outsourcing frameworks that organisations can follow to produce a well coordinated outsourcing strategy.
Euan Davis, principal Forrester analyst, said “companies need a systematic outsourcing approach that links strategy to effective operation decisions.” This prevents ad hoc outsourcing, which creates problems such as costly contract management, diluted consultant teams, painful vendor interface management and weak contracts, Davis said during a presentation.
Outsourcing models make outsourcing strategies coherent, easier to manage, enable stakeholders to pursue common objectives and give organisations a clearer review process, Davis said.
Davis pointed to Forrester’s six basic models of outsourcing: global, infrastructure, vertical, best-of-breed, infrastructure and vertical applications, and horizontal.
