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Business process outsourcing, or BPO, and the practice of looking beyond American shores to find ample arrangements
Business process outsourcing, or BPO, and the practice of looking beyond American shores to find ample arrangements, have led to the proliferation of the establishment of offshore contact centers in the past ten years.
While it has become almost commonplace to speak with someone on foreign soil when calling the company just down the street, this practice may be slowing. Considering the backlash from customers and the general public, many companies still found significant benefits to offshoring their contact center operations.
According to a survey conducted by Access Markets International Partners (AMI Partners), midsize businesses appear to be stagnating in their adoption of business process outsourcing.
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