Midsize businesses appear to be stagnating in their adoption of business process outsourcing, according to a survey conducted by Access Markets International Partners. Announced Thursday, the survey compares BPO figures from three years ago with current figures and comes to the conclusion that midsize businesses' -- companies with 100 to 999 employees -- use of BPO has remained static at about 60% over the three-year period.
"The lack of momentum in BPO usage implies that midsize businesses' wants and needs -- such as improved processes, turnaround time, and cost-cutting goals -- are not being met," said Melissa Chong, an AMI Partners research analyst, in a statement. "Midsize businesses in the U.S. have over the years reported revenue growth of 7% to 8%, slightly higher than actual GDP growth. In addition, the need for cost control and decreasing operating costs is of high concern among U.S. midsize businesses."
