|
Sourcing consultancy, Quantum Plus and international law firm Bird & Bird, recently carried out a survey intended to identify the factors that promote the success of outsourcing arrangements
Sourcing consultancy, Quantum Plus and international law firm Bird & Bird, recently carried out a survey intended to identify the factors that promote the success of outsourcing arrangements during their lifecycle and the issues that can cause problems. These top tips result from this survey.
1 Avoid a mismatch of expectationsCommunication, or the lack of it, can have a massive impact on the success or otherwise of an outsourcing initiative. It is essential that the people on the customer and supplier side of a deal have the same expectations and understanding of all aspects of the transaction, both commercial and operational. In addition to this, the end users of the services must also be informed of exactly what they can expect from both the supplier and from the customer's retained organisation.
2 Interaction with the senior delivery staff pre contractNo matter how impressed you are by the sales lead from your supplier, he/she is not the person who will ultimately be responsible for delivering your services. Insist that you get to know the senior delivery personnel who will be assigned to your account and that they get to know you before they take on responsibility for your services.
|
