Demand remains strong for outsourcing of information technology services, but buyers are requiring more from their providers according to new research.
The survey of 300 corporate buyers from advisory firm Alsbridge indicates that quality remains a big concern for companies using offshore service providers. The research also found that buyers continue to experience "numerous challenges" with IT providers and are unable to realise all the potential benefits associated with IT Outsourcing (ITO).
While they are largely achieving their cost reduction goals, the biggest gap between benefits sought and realised was found in hard-to-measure areas, such as innovation, speed and flexibility, the poll claimed.
