TelecomWeb's "The Next Generation Contact Center Report" (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.
New this week on "The Next-Generation Contact Center Report": Does Offshore Outsourcing Still Make Sense? The enterprise trend to contract out contact-center operations overseas as a means of saving the high costs related to supporting an all-American staff may start to reverse, due in part to customer backlash and pending government oversight.
