Face it: as a small or medium enterprise, you simply do not have the kind of leverage on offshore service providers as the GEs and Citis. But just because you aren't spending $20 million annually on offshore services doesn't mean that you have no options.
In its latest quarterly financial report, leading Indian offshore firm Infosys reports nearly 130 customers that spent $20 million or more in the last twelve months. But what of lesser clients? According to Forrester Research, offshore service providers are "increasingly willing to walk away from business rather than make concessions or alterations that don't suit them."
Fortunately, there are ways to get the kind of attention and service you need even if you're a relatively "low-ticket" spender.
