Despite the perceived benefits of outsourcing parts of a business' IT infrastructure, particularly to offshore destinations that have the scale and expertise to focus on specific tasks, the majority of enterprises are being held back by the fear of getting it wrong.
So says Dr Ganesh Natarajan, vice chairman of the National Association of Software and Service Companies (NASSCOM) and chief executive of Zensar, who hosted a recent roundtable debate about getting global outsourcing right first time and how to alleviate some of the outsourcing concerns many businesses have, such as losing control or adversely impacting quality.
