|
Globalization delivers many benefits, but it also brings challenges.
Globalization delivers many benefits, but it also brings challenges. One of the biggest is that it increases competition. Now more than ever for Canadian companies, world-class efficiency is a prerequisite for business success, not just overseas, but at home. Outsourcing some business functions can help companies to maximize internal efficiency and provide better customer service. But outsourcing is a complex, mid- to longterm undertaking. Companies must learn to evaluate the relevance of outsourcing to their own operations, and must understand the processes involved.
John Chang, leader of the Outsourcing Advisory practice at PricewaterhouseCoopers (PwC), explained that the CIO role only appeared in the early ‘80s when CEOs realized IT was becoming more important to the business. It became important enough to create a senior executive role, and now companies are realizing the same thing about outsourcing.
|
