Projected cost savings are almost always the key drawcard when companies consider sending some of their IT and business operations offshore. But performance gains can be a benefit of sending work overseas as well — as long as they are planned for from the start and built into contracts.
This was the conclusion drawn by AT Kearney following a survey of executives and IT leaders at 42 Fortune 200 companies with offshoring experience. In a recently released report, the management consulting firm says the companies that showed the most improvement in both operational performance and cost savings focused on performance issues early in the offshoring process.
