A customer once emailed a travel company to change his flight bookings since the flight he was booked on was very early in the morning. He wrote, "If I took a flight that early, I would have to leave with the chickens." The offshore customer service representative from a distant land and culture sent him a prompt reply "Our pet policy does not allow chickens on an airplane."
In another classic situation, the IT team of a company was talking to their outsourcing partner's IT team. The conversation was regarding the backup work that needed to be done over the weekend. Here is what went on:
Client: So you guys understand that this work needs to be completed before the weekend ends?
Outsourcing partner: Yes, yes, we are aware.
