Eduard Ritscher, Senior Vice President of Strategic Initiatives and BPO at CGS, will review key methodologies that can help organizations leverage call center operations and transition to a BPO environment while streamlining operational efficiencies.
With the company's recent acquisition of EasyCall, one of Romania's leading providers of outsourced technical support and call center services, CGS has expanded its global coverage and capabilities to offer worldwide delivery of customer care solutions, application development expertise, business process outsourcing and multi-language capabilities. CGS will also provide additional information on customer care solutions at their exhibit booth during show hours.
