Choosing an outsourcing vendor is one of the most difficult decision-making processes a company can undertake, and it is getting harder. There are more vendors to choose from than ever, and as global sourcing becomes a must-have, clients must also prepare for the management of offshore delivery.
Buyers in the rapidly growing business process outsourcing market have it even harder. It is less mature than IT outsourcing, and there is less knowledge of how to go about the task within the client organisation. While BPO operations are typically seen as non-core to the business, they are still critical functions, such as payroll management or collecting debts, so the risks involved are great.
