Yet just a few years ago when CIOs would call Lacity up and ask her if she could send them any good offshoring research, even she had to say, "No."
Sure, there's anecdotal evidence of what's worked for some and what hasn't for others when sourcing IT work overseas. But definitive best practices have been hard to come by.
So three years ago, Lacity and Joseph W. Rottman, assistant professor of information systems at the University of Missouri-St. Louis, set out to rectify that by conducting interviews with offshore outsourcing practitioners and their suppliers.
