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Its stigma as a menace to service is fading, from both the company and customer end, according to a recent report; customers want service quality, no matter where it comes from
"Can I help you with your problem?" means the same thing all over the world. A new report from Jupiter Research finds that despite the hype around customers' aversion to outsourcing, only 17 percent of online customers say that it affects their purchase decisions. According to the study, consumers are much more concerned with the quality of the service than where its coming from. The report, "Customer Service Outsourcing," focused on the state and proliferation of outsourcing today and found that although the level of outsourcing customer service continues to remain relatively flat, the attitudes companies and consumers display concerning outsourcing is shifting.
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