The low labour cost, increasing competition, globalisation and increased IP Telephony adoption, and improved network infrastructure is driving the contact centre outsourcing market in Asia Pacific, says the analyst.
Banking, telecommunications and technology sectors are likely to fuel this growth as customer service and technical support services are on the rise.
This could result in revenues for the Asia Pacific outsourced call centre industry as high as US25.1 billion by the end of 2012.
This figure includes revenues for the 13 major Asia Pacific economies and will rise from the US$7.2 billion those economies made in 2005.
"Offshore outsourcing is a global phenomenon that has driven the growth in the contact centre outsourcing market in Asia-Pac, and is expected to continue to be the key growth driver,"explains Frost Sullivan industry analyst Shivanu Shukla.
