Companies are reining in outsourcing since they either mistakenly outsourced a process or function that is core to their business and are now bringing it back in-house; their provider over-promised and under-delivered; or the complexity of managing and measuring outsourcing projects and relationships overshadowed the benefits, reasons Tom Weakland, head, outsourcing advisory services, DiamondCluster.
However, the robust quarterly results of IT-ITES companies, findings of other research analysts and industry opinion, paint a different picture.
