The firm found that 8% of participants representing companies that have been outsourcing for over a year had dropped the vendor picked initially to handle the outsourced labor. In addition, another 33% added new vendors due to disappointment or issues regarding the work provided by the initial vendor.
The study also found that 44% of respondents saved less than they had expected from outsourcing, while 19% saved about as much as expected. The firm reported that 6% indicated a greater cost savings than what was anticipated, while 20% reported that savings was not their motivation in outsourcing at all.
