Separate research from market analysis firm IDC has found that the outsourcing market in western Europe is shrinking, with just $40.5 billion spent last year as opposed to $42.1bn in 2004.
Any deals abroad need to be carefully monitored, said Gartner. "Many organisations that are looking to establish global outsourcing contracts with foreign providers mistakenly believe that the terms and conditions are about the same as onshore contracts with in-country service providers," wrote Gartner analyst Helen Huntley in the report. "Outsourcing contracts structured with in-country providers will not work as templates for global outsourcing without significant modification."
