"In five to ten years, about 50,000 Romanians will be working in the contact-center and business outsourcing industry, Florin Talpes, general manager of Softwin told Ziarul Financiar. There are 5,000 people employed in this industry at the moment.
Accounting for an average net salary in the industry of about 300 euros, 50,000 employees would be paid approximately 276 million euros in salaries, taxes and social security contributions included.
At the moment, the contact center market stands at some 30 million euros. Less than 15 million euros of revenue is generated by the local consulting and services clients, while over 15 million euros is derived from the outsourcing of services by companies from outside Romania, Talpes estimates.
The market of contact center and business outsourcing will amount to 350-500 million euros in five to ten years, Talpes added.
