BPO heavyweights like Genpact, Wipro BPO, Progeon, Accenture, and Convergys are putting up centres in Romania, Poland, and Budapest. Genpact had a centre in Hungary and has now set up shop in Romania. Accenture, too, has a centre in Poland.
Wipro BPO has also finalised a location in Romania, while Progeon is expected to enter these markets. These may not be large facilities. Pramod Bhasin, CEO, Genpact says the demographics and economics of these countries are such that they can’t have big centres.
India’s largest BPO, Genpact, has a 500-seat centre, which will eventually grow to 1,000 seats. Accenture, too, has opened a new BPO delivery centre in Warsaw, Poland to provide services in finance and accounting, supply chain management and human resources.
