Central and Eastern Europe and North Africa are set to become the next favored locations for outsourcing centers, especially for companies based in Europe, a survey said.
India is becoming too expensive and European firms want a closer cultural fit, a study by the Economist Intelligence Unit (EIU), a research and advisory firm, said on Wednesday.
Outsourcing, or offshoring, refers to activities like back-office support, call centers and technical activities which companies move to lower-wage countries. Companies typically save 15 percent on their costs, according to a separate survey from outsourcing advisory firm TPI.
