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OUTSOURCING CONTACT CENTER TO OFFSHORE DESTINATIONS EXPERIENCING GROWTH
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Contrary to popular research that suggests that organizations are bringing contact centers back home
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Friday, February 29, 2008
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THE JOBLESS MULTINATIONALS
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Walk into a state benefits or employment office almost anywhere in the industrialised world these days and there is a good chance of hearing English spoken.
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Thursday, February 28, 2008
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YOU SAY OUTSOURCING, I SAY OFFSHORING
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Like some other observers, I was a bit nonplussed when I saw results from a Robert Half Technology survey that indicated just 6 percent of U.S. companies send work offshore.
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Monday, February 25, 2008
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POPA, BRD: MARKET STILL LACKS TRANSPARENCY
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Domestic banks are using different standards when reporting financial data , which makes comparisons impossible
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Monday, February 25, 2008
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ROMANIA BASE SUSPECTED CIA PRISONER SITE
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It always happened at 1 a.m. In a secluded corner of this heavily guarded airfield, two snipers would creep across a rooftop
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Monday, February 25, 2008
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OFFSHORE OUTSOURCING OF IT POSITIONS LOSES POPULARITY
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According to a recent survey, 94 percent of participating CIOs say their companies currently are not outsourcing technology positions outside the U.S.
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Thursday, February 21, 2008
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THE NEXT BIG THING IN OUTSOURCING?
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Let us look back and yearn for the days when technology management was plain and simple
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Thursday, February 21, 2008
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OFFSHORE CONTACT CENTER MARKET EXPERIENCING RAPID GROWTH, ACCORDING TO EVEREST RESEARCH INSTITUTE
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Outsourcing call center work to offshore destinations is in a rapid growth phase with key delivery centers such as India, Philippines and central and Eastern Europe
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Tuesday, February 19, 2008
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WHO ARE YOU GOING TO CALL FOR FRESH IDEAS?
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IT IS the sort of business buzzword that has a tendency to get trade union reps hot under the collar.
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Sunday, February 17, 2008
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SHOULD YOUR FIRM OFFLOAD ITS OFFSHORE OPERATIONS TO AN OUTSOURCING PROVIDER?
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Some interesting debate going on regarding whether firms which have already established offshore service centers (termed as “captives”)
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Saturday, February 16, 2008
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GLOBAL U.
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As universities are increasingly exposed to the rough justice of the market, their institutional life is distinguished more by the rate
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Friday, February 15, 2008
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WHERE OFFSHORING HR OPERATIONS COMES INTO ITS OWN
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Increasingly, large enterprises are outsourcing their HR functions to third parties who offer "single window" solutions
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Friday, February 15, 2008
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OFFSHORE OUTSOURCING’S NEXT WAVE: HOW HIGH?
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The first wave of offshore outsourcing was in computer programming, sending software development and maintenance abroad,
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Thursday, February 14, 2008
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XL WORLD PLANS 1 MILLION EURO INVESTMENT IN HUMAN RESOURCES IN 2008
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XL World, a British company specializing in outsourcing and call center services and one of the most important companies in that field in Romania, announced the results of last year's recruitment campaign in cities where the company has opened service centers: Iasi, Oradea, and Bacau.
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Wednesday, February 13, 2008
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ACCENTURE MAKES NO LONG-TERM PLANS
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The clashing macroeconomic projections and frequent legislative modifications are eroding investors' confidence and reducing their chances
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Tuesday, February 12, 2008
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HAS EUROPE LOST THE OFFSHORE WAR?
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Peter Schumacher, President and CEO of the Value Leadership Group sent me a very interesting article he wrote on the failure of the European IT services
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Saturday, February 09, 2008
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CONSOLIDATION IN EASTERN EUROPE: WHO IS STILL IN THE OUTSOURCING GAME?
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For a long time the management of EPAM Systems, Eastern Europe’s largest software development company, was looking to enter the Russian outsourcing market
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Friday, February 08, 2008
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SPENDING ON LOGISTICS SET TO INCREASE BY €7.3 BILLION OVER THREE YEARS
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Charting growth trends in contract logistics markets to 2010 - In its latest published research, Central and Eastern European Logistics 2008, Analytiqa forecasts impressive growth for logistics expenditure.
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Wednesday, February 06, 2008
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PROCURE-TO-PAY OUTSOURCING PAVES WAY FOR SOURCE-TO-PAY OUTSOURCING, SAYS EVEREST RESEARCH INSTITUTE
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A new study by the Everest Research Institute, part of Everest Group, revealed a strong link between successful accounts payable (AP) outsourcing and the move towards Procure-to-Pay (P2P) outsourcing.
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Wednesday, February 06, 2008
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IBM TO OPEN TWO MORE OFFSHORE DEVELOPMENT CENTERS IN INDIA
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Yet IBM isn't immune from a talent war that has raised questions about skill levels of employed engineers in India.
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Tuesday, February 05, 2008
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31 RISK IN OFFSHORE IT OUTSOURCING CONTRACTS: OR BUYING PROMISES
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No matter how much due diligence you attempt, making a decision on contracting with an onshore or offshore IT service provider is much like buying promises.
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Monday, February 04, 2008
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ROMANIA PROVING POPULAR AS SOFTWARE OUTSOURCING DESTINATION
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In the past 18 months, a spate of acquisitions has highlighted Romania's appeal as an Eastern European "near-shoring" hub.
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Monday, February 04, 2008
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COLLABORATION IN THE GLOBAL ECONOMY
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Technical and political barriers to international collaboration are coming down, and it's often the best way to get new product and process solutions designed and delivered cost-effectively and quickly.
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Monday, February 04, 2008
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INTERNATIONAL BRIEFS
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Internet access in India improved Friday as international service providers shifted their Internet traffic to cables under the Pacific Ocean
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Saturday, February 02, 2008
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NOKIA AND GERMAN ECONOMIC ISOLATIONISM
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The Finnish company Nokia’s decision to relocate a major factory from Germany to Romania due to cheaper labor has led to a German uproar, writes The New European.
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Saturday, February 02, 2008
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